Privacy Policy

Introduction

National EUO LLC ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, retain, and protect information obtained through your use of our Sites and Services. It also describes your rights and choices with respect to your personal information and how you may exercise those rights.

This Policy applies to all users of our Sites and Services, including individual users, organizational users, enterprise clients, and visitors. By accessing or using any of our Sites or Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any portion of this Policy, you must immediately discontinue use of our Sites and Services.

This Privacy Policy is incorporated into and subject to our Terms of Use. Capitalized terms not defined herein shall have the meanings ascribed to them in the Terms of Use.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you interact with our Sites or Services, including when you complete a contact or opt-in form, request information, schedule a call, or access any tool or platform. This information may include:

• Full name
• Business or personal email address
• Job title and professional role
• Company or organization name
• Business or personal phone number
• Any additional information you voluntarily provide in communications with us

1.2 Information Collected Automatically

When you visit our Sites, certain information is collected automatically through cookies, web beacons, pixel tags, log files, and similar tracking technologies. This information may include:

• Internet Protocol (IP) address and approximate geographic location
• Browser type, version, and language settings
• Operating system and device type
• Referring and exit URLs
• Pages visited, time on page, and click-stream data
• Date and time of access
• Session identifiers and cookie data
• Advertising identifiers where applicable

1.3 Information from Third-Party Service Providers

We use third-party service providers to operate and improve our Sites and Services. These providers may collect and share information with us in accordance with their own privacy policies. Our current third-party service providers include, without limitation:

• GetResponse — email marketing, lead capture, and form processing. Information submitted through our forms is processed and stored by GetResponse subject to their privacy policy available at getresponse.com.
• Google Analytics and Google Tag Manager — website analytics and user behavior tracking.
• Hosting and infrastructure providers — for secure delivery and operation of our Sites and Services.

We are not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party services you interact with through our Sites.

1.4 Statement Transcripts and User-Uploaded Content

If you upload a recorded statement transcript or any other document to use our dAnI diagnostic and coaching tool, the following applies:

• Your transcript is processed solely for the purpose of generating your diagnostic report and coaching session output.
• Transcripts are processed securely using industry-standard encryption and access controls.
• Transcripts are not retained by National EUO LLC beyond the duration of your active session, unless you explicitly request otherwise.
• We do not use transcript content to train, improve, or develop artificial intelligence or machine learning models without your express written consent.
• You are solely responsible for ensuring you have all necessary authorizations, consents, and legal rights to upload and process the content of any transcript.

1.5 Enterprise and Organizational Data

If you are accessing our Services on behalf of an organization, enterprise, or corporate entity ("Enterprise User"), you represent and warrant that you are authorized to provide such information on behalf of that entity and to bind that entity to this Privacy Policy. Enterprise Users may be subject to additional data processing agreements or enterprise privacy terms as negotiated with National EUO LLC.

2. How We Use Your Information

We use personal information collected through our Sites and Services for the following purposes:

• To respond to inquiries, schedule calls, and fulfill service requests
• To provide, operate, maintain, and improve our Sites, tools, and Services
• To deliver diagnostic reports, coaching outputs, and training content
• To communicate with you regarding your account, access, or service updates
• To send marketing and promotional communications you have opted into
• To analyze usage patterns and improve user experience
• To enforce our Terms of Use and protect our legal rights and interests
• To comply with applicable laws, regulations, legal processes, and governmental requests
• To detect, prevent, and investigate fraud, security incidents, and unauthorized access
• To fulfill contractual obligations with Enterprise Users
• For any other purpose disclosed at the time of collection or with your consent

3. Legal Basis for Processing

To the extent applicable under governing law, we process your personal information on the following legal bases:

• Contractual necessity — to perform our obligations to you under our Terms of Use or any service agreement
• Legitimate interests — to operate and improve our business, prevent fraud, and ensure the security of our Services
• Consent — where you have provided explicit consent to the processing of your information for a specific purpose
• Legal obligation — to comply with applicable laws and regulations

4. Cookies and Tracking Technologies

Our Sites use cookies and similar tracking technologies to enhance your experience, analyze usage, and support our marketing efforts. The types of cookies we may deploy include:

• Strictly Necessary Cookies — essential for the Sites to function and cannot be disabled.
• Performance and Analytics Cookies — help us understand how visitors interact with our Sites. We use Google Analytics for this purpose.
• Functional Cookies — remember your preferences and settings to enhance your experience.
• Marketing and Targeting Cookies — used to deliver relevant content and track the effectiveness of our communications.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of our Sites.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

5.1 Service Providers

We may share your information with trusted third-party vendors and service providers who perform services on our behalf, including email delivery, data hosting, analytics, payment processing, and customer support. These providers are contractually obligated to use your information only as directed by us and in accordance with this Policy.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or substantially all of the assets of National EUO LLC, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our Sites of any such change in ownership and any choices you may have regarding your information.

5.3 Legal Requirements and Protection of Rights

We may disclose your information when required by law, subpoena, court order, or other governmental or legal request, or when we believe in good faith that disclosure is necessary to comply with applicable law, protect the rights or safety of National EUO LLC or others, detect or prevent fraud, or enforce our Terms of Use.

5.4 With Your Consent

We may share your information with third parties for any other purpose with your prior express written consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, maintain our business records, comply with legal obligations, resolve disputes, and enforce our agreements. Statement transcripts uploaded to the dAnI tool are not retained after your session ends unless you have entered into a written agreement with us specifying otherwise.

7. Data Security

We implement and maintain reasonable and appropriate administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. These measures include encryption of data in transit, access controls, and secure hosting infrastructure.

Notwithstanding the foregoing, no security system is impenetrable, and we cannot guarantee the absolute security of your information. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

• Right to Access — request a copy of the personal information we hold about you
• Right to Correction — request correction of inaccurate or incomplete information
• Right to Deletion — request deletion of your personal information, subject to certain legal exceptions
• Right to Restriction — request that we restrict processing of your information in certain circumstances
• Right to Portability — request transfer of your information in a structured, machine-readable format
• Right to Object — object to processing of your information based on legitimate interests
• Right to Withdraw Consent — withdraw consent at any time where processing is based on consent
• Right to Opt Out of Marketing — unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information provided in Section 13 of this Policy.

9. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) may afford you additional rights with respect to your personal information, including the right to know what personal information we collect, use, disclose, and sell; the right to request deletion of your personal information; the right to opt out of the sale of your personal information; and the right not to be discriminated against for exercising your CCPA rights. We do not sell personal information as defined under the CCPA. To submit a CCPA request, please contact us using the information in Section 13.

10. International Data Transfers

Our Sites and Services are operated in the United States. If you are located outside the United States, please be aware that information you provide to us may be transferred to and processed in the United States, where privacy laws may differ from those of your jurisdiction. By using our Sites or Services, you consent to the transfer of your information to the United States.

11. Children's Privacy

Our Sites and Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete such information promptly.

12. Third-Party Links

Our Sites may contain links to third-party websites, services, or resources. National EUO LLC has no control over and is not responsible for the content, privacy practices, or terms of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will provide notice of material changes by updating the "Last Updated" date at the top of this Policy. Your continued use of our Sites or Services following any modification constitutes your acceptance of the updated Policy.

14. Contact Information